International Shipping policy

Please note that international shipping rates apply to all locations outside the 13 Provinces and territories of Canada.

International Standard Ground

Delivery in 7-14 business days after placing your order. 

Packages will be shipped with TNT or DHL or FedEx or UPS or Canada Post for processing and will be delivered by your local post office or other carrier. 

Limited tracking information is available or may not be available.

Worldwide Saver

Delivery in 2-14 business days depending on your delivery address after placing your order. 

Packages will be shipped to TNT or DHL or FedEx or UPS or  Canada Post for processing and will be delivered by your local post office or other carrier.

You can track your package from My Account - My Order - Additional Info tab or by clicking on Tracking.

Express Shipping

Delivery in 3-10 business days after placing your order.  

Packages shipped by TNT or DHL or FexEx or UPS or  Canada Post.   

You can track your package from My Account - My Order - Additional Info tab or by clicking on Tracking.


Customs and Duties   

General

All applicable customs fees, taxes and duties are the sole responsibility of the customer. Customs authorities require that we state the value of your order directly on your package – the value is the retail cost.  Shipment cannot be marked as a “Gift” or "Sample" in order to avoid customs and duties fees.

Please note that on rare occasions, customs agents may delay the delivery of some packages at their discretion.   

For more information on customs and duties charges, please contact your local customs office.

Exchange Rates

All prices shown on our online website are in Canadian dollars (CAD). We may have auto currency capability enabled because of which you may see product pricing in your local currency. All product base pricing is in CAD and if you need a conversion to your local currency, please refer to yahoo.finance.com or a similar website. Exchange rates change daily, and we are not responsible for any loss incurred as a result of currency fluctuation. Please note that your credit card processor may charge you a conversion rate fee. 

Holiday Schedule

Our warehouse does not ship packages on the following holidays:

  1. New Year's Day
  2. Family Day 
  3. Good Friday
  4. Victoria Day
  5. Canada Day
  6. Civic Holiday
  7. Labour Day
  8. ThanksGiving
  9. Remembrance Day
  10. Christmas Day
  11. Boxing Day

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